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FREE RETURNS SERVICE
FOLLOW THESE STEPS TO RETURN/EXCHANGE YOUR ORDER WITHIN 14 DAYS OF RECEIPT (INCLUDES SALE ITEMS)
1. Complete your returns note - Please tick refund or exchange next to your listed items, and select one of the reasons. Enclose this completed returns note within your parcel. PLEASE NOTE: We are only able to exchange an item for the same item in a different size/colour. There may be a cost when exchanging your order to cover the delivery charges.
2. Our Nigerian returns service is FREE - Attach the free postage returns label to the front of your parcel and send via the Post Office. Please remember to obtain a proof of postage receipt, we regret that we cannot be held responsible for non-delivery of returned goods.
3. Have you lost your returns note or postage label? please contact us:
4. Please ensure you return your unworn goods, as sold, with all the original packaging, tags and labels within 14 days of receipt.
5. The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way!
6. All goods will be inspected on return.
7. It can usually take up to 7 days for your refund/exchange to be processed from receipt of the returned parcel.
8. You will receive an e-mail once your refund or exchange has been processed.
9. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in Nigeria, dependent on your bank/card issuer.
10. We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.